1. Who We Are
This Privacy Policy is issued by Betporo ("Betporo", "we", "us", "our") and applies to all personal data collected through the Betporo platform accessible at betporo.app, including through any mobile browser interface, account portal, payment gateway interaction, and customer support channel.
Betporo is an online betting and gaming platform serving players in Pakistan. We offer sports betting, live casino games, Andar Bahar, Ludo Games, Crash Games, Esports betting, and associated financial account features. In operating this platform, we act as the data controller — meaning we determine the purposes and means of processing your personal information.
This Policy applies to all registered players, visitors to betporo.app who have not registered, and any person who contacts Betporo's support team whether or not they hold an account. By using Betporo, you acknowledge that you have read and understood this Privacy Policy.
Your privacy matters to us. Betporo has designed this Policy to be readable and practical — not a wall of legal text that nobody gets through. We have tried to explain each section in plain English so that players in Pakistan fully understand what is happening with their data.
2. Data We Collect
The personal data Betporo collects falls into the following categories:
2.1 Registration Data
When you create a Betporo account, we collect the information you provide during sign-up. This includes your full name, date of birth, Pakistani mobile number, and any email address you choose to provide. Your date of birth is used to verify that you meet the minimum age requirement of 18 years.
2.2 Identity Verification Data
Betporo may request additional identity documents at certain points — for example, before processing your first withdrawal above a certain threshold, or if our systems flag unusual account activity. Documents we may request include a copy of your CNIC (Computerised National Identity Card), a selfie for liveness verification, or proof of address. This data is handled with extra care and is retained only for as long as required by our verification obligations.
2.3 Financial & Transaction Data
We record all deposits and withdrawals processed through your Betporo account, including the payment method used (e.g., Easypaisa, JazzCash, IBFT), the transaction amount in PKR, the date and time of the transaction, and the transaction reference. We do not store full card numbers — card payments are processed through certified payment gateways that handle card data under their own PCI-DSS-compliant environments.
2.4 Gameplay & Betting Data
We record the bets you place, the games you play, the stakes involved, the outcomes, and the timing of your sessions. This data is used to settle bets correctly, manage bonus eligibility, detect unusual or fraudulent patterns, and improve the platform.
2.5 Technical & Device Data
When you access Betporo, we automatically collect certain technical information: your IP address, browser type and version, operating system, device type, screen resolution, and session timestamps. This data helps us optimise the platform for the devices most commonly used by Pakistani players and supports our security monitoring.
2.6 Communications Data
If you contact Betporo's support team — by email, live chat, or any other channel — we retain a record of that communication, including the content of messages exchanged, any attachments provided, and the resolution of the issue. This helps us provide consistent support and maintain accountability.
Betporo serves players across Pakistan — from major cities to every corner of the country. Your data is protected wherever you play.
3. Why We Collect Your Data
Betporo uses your personal data for the following specific purposes — and no others:
| Purpose | Data Used | Basis |
|---|
| Account creation & management |
Name, mobile number, date of birth |
Contract performance |
| Identity & age verification |
CNIC, selfie, date of birth |
Legal obligation |
| Processing deposits & withdrawals |
Payment method details, transaction records |
Contract performance |
| Bet settlement & game operation |
Gameplay & betting records |
Contract performance |
| Fraud & security monitoring |
Technical data, transaction patterns |
Legitimate interest |
| Customer support |
Communications data, account data |
Contract performance |
| Responsible gaming monitoring |
Gameplay frequency, deposit patterns |
Legal obligation / Legitimate interest |
| Platform improvement & analytics |
Aggregated, anonymised usage data |
Legitimate interest |
| Promotional communications (opt-in) |
Mobile number, email |
Consent |
Marketing messages: Betporo will only send you promotional messages — about bonuses, new games, or special offers — if you have opted in to receive them. You can opt out at any time by contacting support@betporo.app or by using the preference settings in your account.
4. Legal Basis for Processing
Betporo processes your personal data on the following legal bases:
- Contract performance: The majority of processing — account management, transactions, bet settlement — is necessary to deliver the service you have signed up for. Without this processing, Betporo cannot operate your account.
- Legal obligation: Identity verification, age checks, and certain record-keeping requirements are legal obligations. Betporo is required to carry out these processes regardless of your preferences.
- Legitimate interest: Security monitoring, fraud detection, and platform analytics serve Betporo's legitimate interest in operating a safe and improving platform. We have assessed that these interests do not override your privacy rights when the data is handled minimally and securely.
- Consent: Marketing communications and non-essential cookies are processed only with your explicit consent, which you can withdraw at any time.
5. Cookies & Tracking Technologies
Betporo uses cookies and similar technologies when you visit betporo.app. Here is a plain breakdown of what we use and why:
5.1 Essential Cookies
These are necessary for the platform to function. They keep you logged in during a session, remember your bet slip contents, and ensure the site loads correctly. You cannot opt out of essential cookies without also opting out of using the platform.
5.2 Analytics Cookies
Betporo uses anonymised analytics to understand how players navigate the platform — which pages are most visited, where players encounter problems, and how long sessions last on different devices. This data is aggregated and cannot be used to identify individual players. Analytics cookies can be disabled in your browser settings.
5.3 Security Cookies
These cookies help Betporo detect and prevent fraudulent activity, including attempts to access accounts from unusual locations or devices. They are classified as legitimate interest processing and are not optional while your account is active.
Betporo does not use third-party advertising trackers or social media pixels. No data from your Betporo sessions is shared with advertising networks for the purpose of targeting you with ads on other platforms.
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling essential cookies will affect your ability to remain logged in and use the platform normally.
Players across Pakistan — from Sialkot to Quetta — have the same privacy rights on Betporo.
6. Who We Share Your Data With
Betporo does not sell, rent, or share your personal data with third parties for their own independent marketing or commercial purposes. We share data only in the following circumstances, and only to the extent necessary:
- Payment processors: When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, your transaction data is shared with the relevant payment provider to process the transaction. These providers operate under their own privacy policies and are required to handle data securely.
- Identity verification services: Where Betporo uses a third-party KYC (Know Your Customer) provider to verify your CNIC or conduct liveness checks, your identity documents are shared with that provider under a strict data processing agreement.
- Game providers: For live casino, slot, and other third-party games offered on the Betporo platform, limited gameplay data (such as a pseudonymous player ID and bet history for that game session) may be shared with the game provider to operate the game correctly.
- Legal and regulatory disclosure: Betporo may disclose personal data to law enforcement or regulatory bodies where required by applicable law, a valid legal order, or where we have a good-faith belief that disclosure is necessary to prevent harm or fraud.
- Business transfers: In the event that Betporo undergoes a merger, acquisition, or sale of assets, player data may be transferred to the successor entity. You will be notified of any such transfer and your rights under this Policy will be maintained.
In all cases where Betporo shares data with third parties, we require those parties to handle your data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.
7. International Data Transfers
Betporo primarily processes your personal data within the region. However, some of our third-party service providers — particularly game providers and cloud infrastructure partners — may process data in data centres located outside Pakistan. Where this occurs, Betporo ensures that appropriate safeguards are in place, including contractual data protection obligations that are at least as strong as those we apply internally.
We do not transfer your payment data internationally in a way that exposes it to lesser protection than it receives when processed within Pakistan's financial infrastructure.
8. How Long We Keep Your Data
Betporo retains your personal data for as long as your account is active, and for a defined period after account closure. The retention periods we apply are as follows:
| Data Category | Retention Period | Reason |
|---|
| Account registration data |
Duration of account + 5 years |
Legal obligation, dispute resolution |
| Identity verification documents |
Duration of account + 5 years |
AML/KYC legal obligations |
| Transaction records |
Duration of account + 7 years |
Financial record-keeping obligations |
| Betting & gameplay records |
Duration of account + 3 years |
Dispute resolution, fraud prevention |
| Support communications |
3 years from last interaction |
Quality assurance, dispute resolution |
| Technical / device logs |
90 days (rolling) |
Security monitoring |
| Analytics data (anonymised) |
24 months |
Platform improvement |
Once a retention period expires, Betporo securely deletes or irreversibly anonymises the relevant data. Where data is subject to an ongoing legal dispute or investigation, it may be retained beyond the standard period until that matter is resolved.
9. Your Rights Over Your Data
As a Betporo player, you have the following rights regarding your personal data. These rights are genuine — you can exercise them at any time by contacting support@betporo.app:
Right of Access
You can request a copy of all personal data Betporo holds about you. We will provide this within 30 days of a verified request.
Right to Correction
If any personal data we hold about you is inaccurate or out of date, you can request that we correct it. Some corrections (e.g., name changes) may require supporting documentation.
Right to Deletion
You can request that Betporo delete your personal data. This right applies in full once your mandatory retention periods have expired. Where we are legally required to retain data, we will inform you of the applicable period.
Right to Restrict Processing
In certain circumstances you can ask Betporo to restrict the processing of your data — for example, while a correction request is being reviewed.
Right to Data Portability
For data you provided to Betporo on the basis of consent or contract, you can request a copy in a structured, machine-readable format.
Right to Object
You can object to processing based on legitimate interest — including analytics and non-essential security monitoring. We will assess whether our interests are overridden by yours in each case.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing messages), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
To exercise any of the above rights, email support@betporo.app from the address or mobile number registered on your account. We will acknowledge your request within 3 business days and fulfil it within 30 days. If your request is complex, we may extend this to 60 days with written notice.
10. Children's Privacy
Betporo does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults. During registration, we ask for your date of birth specifically to enforce this requirement, and we may request identity verification to confirm age where there is any doubt.
If Betporo becomes aware that an account has been created by or on behalf of a person under 18, that account will be closed immediately and any deposited funds will be returned to the originating payment method following verification. If you believe a minor has created a Betporo account, please contact us immediately at support@betporo.app.
11. Security Measures
Betporo takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it:
- Transport Layer Security (TLS): All data transmitted between your device and Betporo's servers is encrypted using TLS. Look for the padlock icon in your browser address bar when accessing betporo.app.
- Encrypted storage: Sensitive data — including identity documents, CNIC scans, and payment references — is encrypted at rest using AES-256 encryption.
- Access controls: Internal access to personal data is restricted to staff who genuinely need it for their specific job function. All internal access is logged and audited.
- Two-factor authentication: Betporo recommends enabling 2FA on your account and uses OTP verification for sensitive account actions such as withdrawals and password resets.
- Penetration testing: The Betporo platform undergoes regular independent security assessments to identify and address vulnerabilities before they can be exploited.
- Incident response: In the event of a data breach that affects your personal data in a material way, Betporo will notify affected players as promptly as practicable and will take immediate steps to contain and remediate the incident.
While Betporo takes all reasonable precautions, no online platform can guarantee absolute security. You play a role in protecting your account by using a strong, unique password and never sharing your OTP with anyone — including anyone claiming to represent Betporo. Our team will never ask for your password or OTP.
12. Third-Party Links
The Betporo platform does not contain links to external websites as a general rule. On the rare occasion that a reference to an external resource appears — for example, in support documentation — Betporo is not responsible for the privacy practices or content of that external site. If you choose to follow a link to any external site, you leave the Betporo platform and this Privacy Policy no longer applies. We recommend reviewing the privacy policy of any external site before providing personal information there.
13. Changes to This Policy
Betporo may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data handling practices. Where changes are material — meaning they affect your rights or the types of data we collect — we will notify registered players by in-platform notification or by SMS/email to the contact details on your account, at least 7 days before the changes take effect.
The "Last updated" date at the top of this page reflects when the current version became effective. We recommend checking this page periodically. Your continued use of Betporo after any update to this Policy constitutes your acknowledgment of the updated version.
14. Contact Us About Privacy
If you have any questions, concerns, or requests related to this Privacy Policy or to the way Betporo handles your personal data, please contact us:
Email: support@betporo.app
Please include "Privacy Request" in your subject line and send from the mobile number or email registered on your Betporo account so we can verify your identity before acting on the request.
Our team will acknowledge all privacy-related enquiries within 3 business days. We are committed to resolving privacy concerns fairly, transparently, and promptly. If you are not satisfied with our response, you have the right to escalate your concern in writing, and a senior review will be completed within a further 10 business days.
This Privacy Policy, together with Betporo's Terms and Conditions, constitutes the complete agreement between you and Betporo regarding the collection and use of your personal data.
